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Support

GET STYLED BY EMMA

FREQUENTLY ASKED QUESTIONS

  • The rating is calculated based on the information we receive from the style quiz and the interaction you have with Emma.

  • emma collects public available information on the internet. e-commerce platforms, social media as wel as individual brands their websites are monitored by Emma to deliver a complete offer of brands.

  • The Fashion Society receives, collects and stores any information you enter on our website or otherwise provide to us. This is in line with European GDPR legislation. You can find further explanation of this in our privacy policy.

  • You can contact us at support@thefashionsociety.eu

  • You can contact us at support@thefashionsociety.eu

  • You can send an email to support@thefashionsociety.eu to have your account deleted. You will receive a confirmation email from us that your account has been deleted and the associated data. This will take up to 2 days.

PRIVACY POLICY

  • We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

  • We collect such Non-personal and Personal Information for the following purposes:

    1. To provide and operate the Services;

    2. To provide our Users with ongoing customer assistance and technical support;

    3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

    4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

    5. To comply with any applicable laws and regulations.

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

    Data will be stored for an infinite period of time unless you withdraw your consent of storing data


    All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.​

  • It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

    Click here to view which cookies are stored on your site visitors' computer. ​

  • If you don’t want us to process your data anymore, please contact us at support@thefashionsociety.eu​

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

  • If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@thefashionsociety.eu

TERMS OF USE

  • This website is owned and operated by The Fashion Society. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors personal clothing advice and access to thousands of local shops. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.​

  • In order to use our website and/or receive our services, you must be at least 13 years of age, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

  • When purchasing an item, you agree to the terms and conditions of the retailer in question. Therefore, the fashion society cannot be held liable for incorrect information provided by the relevant retailer or contracts concluded with the relevant retailer. Please contact the relevant retailer to learn more about their commercial terms.

  • For any undamaged or damaged product, the return policy of the respective retailer will be followed. Therefore, the fashion society cannot be held liable for deliveries made by the retailer. Please contact the relevant retailer to learn more about their returns and refund policies. 

  • We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

  • For any warranty claim, the warranty policy of the respective retailer will be followed. The fashion society cannot therefore be held liable for guarantees entered into with the retailer. Please contact the respective retailer to learn more about their warranty policy​

  • You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.​

  • We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment​

  • You agree to indemnify and hold The Fashion Society harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

  • To the maximum extent permitted by applicable law, in no event shall The Fashion Society , be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

    To the maximum extent permitted by applicable law, The Fashion Society assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

  • We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service

  • You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

  • These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Belgium, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Belgium. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.​

  • Terms are expected to have contact information enabling users and customers to receive customer support services and to correspond with the website and its operators.

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